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Exchange or Return

Returns

You have a cooling off period of 14 days to return an item without the need to provide a reason, starting on the day of receipt of the product.

You can, in most cases, return an item that you have ordered to us.

You have 14 days from the time of the return notification to return the item.

The item can only be returned unused and, if possible, in its original packaging.


For a correct return handling, the item(s) must;
  • Be registered as a return within 14 days of receipt via webshop@janrozing.com 
  • Actually be returned within 14 days after the registration of your return
You would help us a lot if you could return the product in it's original packaging with the original tickets still attached.


The following articles can not be returned after the seal has been broken due to hygienic reasons:
  • underwear
  • socks

Step-by-step plan for returning a product


Step 1

Read the above conditions carefully.
Does your return meet these conditions?

Step 2

Send us an email in which you, at least, include the following;
  • The order number (B-.....)
  • The item(s) you will return 
Note; do this within 14 days after you have received your product(s) from us.

Step 3

Send us the indicated products.

Note; do this within 14 days after you have registered your product(s) as return.

Please send the item(s) to the following address:

Rensgars 9
1741 BR SCHAGEN
The Netherlands

After receiving the package we will check the contents. When agreed, we will credit the items as soon as possible and, at the latest within 14 days, return the amount to your account.

For a quick settlement of your return you have the possibility to use the model form for cancellation, as sent with your order, or downloadable by clicking this link.

If you would like to use this form, we ask you to send it with the return shipment.



Exchange an item

If you want to exchange an item for example a different color or size, we kindly request you to order the new item via the webshop and return the other item in accordance with the above return procedure.

We are legally bound to this return procedure, so this will be the easiest way to exchange an item.
Exchange or Return